I understand that life can sometimes be unpredictable, and I want to be as flexible as possible to accommodate your needs. However, in order to respect both my time and the time of other clients, I have implemented the following policies:

PAYMENT POLICY

Payment Before the Session:

Full payment is required before the session begins.

After payment is successfully received, you will receive a confirmation email with the session details. Please keep this email for your records.

Payment must be made at least 24 hours prior to the start of the session to confirm the appointment. Cadences will be made for sessions booked on the same day.

Banking details will be provided after your session is confirmed.

Prepaid Packages

If a session is missed or cancelled without sufficient notice, the session will count as used from the prepaid package.

We offer discounted prepaid session packages that require full payment in advance. These packages are non-refundable.

Payment Terms

If you have any questions or concerns, feel free to contact me at 078 739 5935

By booking a session with me, you agree to the terms outlined in this payment policy.

Same day bookings

To ensure your session is confirmed, payment must be made before the session begins.

CANCELLATION POLICY

24-Hour Notice Requirement:

I kindly require that you provide at least 24 hours notice if you need to cancel or reschedule your session.
This allows me to offer your time slot to someone else who may need it.

Extenuating Circumstances:

I understand that unexpected things happen. If you’re unable to attend a session due to circumstances beyond your control, please contact me as soon as possible. I will review the situation on a case-by-case basis and may waive the cancellation fee.

Late Cancellation Fee:

If a session is cancelled within less than 24 hours of the scheduled time, the full session fee will stand, cadences will be made for extenuating circumstances.

No-Show Policy:

Failure to attend a scheduled session without prior cancellation will result in no refund being issued.

LATE ARRIVAL POLICY

Arriving Late:

I strive to begin and end all sessions on time to respect your schedule as well as mine. If you arrive late, I will do my best to provide you with the full session time, though this is not always possible.

More than 15 Minutes Late:

If you arrive more than 15 minutes late to your session, I will charge the full session fee, but the session will not extend beyond the scheduled time.
This means that the session will end at the originally scheduled time, and you will have a shortened session. This policy is in place to ensure that the next client’s session begins on time.

Thank you for your understanding and cooperation. These policies allow me to provide timely and respectful care to all my clients. If you have any questions or concerns, please feel free to reach out.

FAQs

What happens in the first counselling session?

You may feel concerned about meeting your counsellor for the first time. Please note that I understand this and will do my best to put you at ease.

In the first session, we will discuss practical information you need to know and of course, you will be able to tell me your own goals for the counselling process. During the session you will be able to express all of your concerns and decide if you feel the fit is right for you.

What do we do in the counselling sessions?

A counselling session is a chance to talk about whatever you wish – from everyday events, problems and thoughts, to feelings, memories and dreams. Sessions provide a safe space to look at things in a highly focused way, exploring in depth exactly how you experience them, what impact they have on your life and goals, and where you might wish to make changes.

What is the difference between a psychologist and a counsellor?

Counsellors and psychologists share similar theories and therapies, but psychologists often focus on diagnosis, while counsellors address the impact of life experiences, which may have multiple causes. Counsellors don’t diagnose but work with clients who may have diagnoses or symptoms of common psychological conditions. Their approach focuses on enhancing what’s going right in your life and using various therapies to help process and tackle challenges. Counsellors work with a wide range of mental health issues and emotions, not limiting their services to specific conditions.

What makes counselling successful?

In short- YOU! If you are open to the counselling process and embarking on a journey of self-growth, your counselling process will be successful.